The exchange telephone is a "refreshing product" that replaced the exterior with a new one.The use of the service is up to twice a year, and a burden (exemption fee) is charged.The contributions for joining after June 1, 2019 are as follows.
For Android devices after DoCoMo's "H Series", you can also select "refresh (B product)", which is performed only for cleaning and data erasing without replacing the exterior only when there is stock.Refresh (B product) burden will be 4400 yen uniformly.
Hシリーズ以降のAndroid端末では、クリーニングのみ行った手頃な交換用電話機「リフレッシュ品（B品）」を選択できる。ただし、外装を交換していないため、利用に支障のない程度の傷が付いている場合がある（ドコモのWebサイトより）You can arrange replacement telephones from My docomo (Web), docomo Shop, and mobile phone compensation service center (telephone).If you do the procedure on the web, the above contribution will be 10 % off.When you are losing / theft, submit the report to the police a notification of loss / theft, and tell the acceptance number etc. at the time of procedure.
The replacement phone will be reached to the specified address within 2 days from the date of completion of the procedure.If you want to replace the failure terminal, return it within 10 days using the kit enclosed in the replacement phone.
If the destination of the replacement phone is located in the following prefectures (excluding some areas), it will be delivered within the day if the procedure is completed by 10:30.
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Tokyo, Kanagawa, Hyogo, Kyoto, Kyoto, Osaka, Nara, Wakayama
In addition, if the destination is located in the 23 wards of Tokyo or in Osaka city, if the procedure is completed between 9:00 and 16:00, "Express delivery" to be delivered within 4 hours of the procedure can be used (3300 for the burden).A circle will be added).
交換用電話機の送付先が東京23区内または大阪市内の場合、3300円を追加で支払うことで4時間以内に受け取れる。ただし、当日の9時から16時までの間に手続きを完了する必要があるAt some docomo shops (153 stores), you can replace the stock terminals on the spot.However, the burden will be 22,000 yen (the additional amount of 13,750 yen in the campaign for the time being) will be added.