Two and a half years after cashless, payment is renewed to "customer operation"

The trigger was damaged by cashless payment terminals

It was March 2019 that cashless payments were introduced in Ki's good.The trigger will be the consumption tax hike on October 1, 2019 and the "cashless / consumer reduction project" conducted in accordance with it will introduce cashless payments along with the replacement of the registration system in anticipation of those implementation.I decided.

The introduction was the recruitment lifestyle MPOS "AIR cash register", and the company's cashless payment agency service "Air Pay" and "AIR Pay QR".The reason for the choice is to reduce the trouble of leverage and accounting processing including cashless payments.

AIR cash registers can accounting in cooperation with Air Pay and Air Pay QR, and Air Pay QR can read and accounting the barcodes displayed on your smartphone using a QR code reader.Convenience that is close to a full -fledged POS cash register such as a convenience store can be realized.These points are as introduced in the series so far, but despite the fact that there are some troubles that have been introduced, we are generally satisfied with the reduction of the labor of legio percent and accounting.

However, there was a part that has been worried about the operation of cashless payments since the introduction.It is the handling of a payment terminal.

At the time of the introduction of cashless payments with Ki's good (although it was only two and a half years ago), customers were set up on the customer side like overseas, and customers were operated at the time of credit card payment.The operation of doing it was not yet mainstream.

In addition, the payment terminal of Air Pay is a small wireless payment terminal called "M010" by Miura Systems in the UK, and is not suitable for installing it to a counter or the like.At that time, at that time, there was a problem that some electronic money did not work well with the USB cable for power supply (it is now resolved), and it was necessary to remove the USB cable at the time of payment.

Therefore, first of all, a wireless charging adapter was attached to the payment terminal to eliminate the trouble of attaching and detaching USB cable.Then, customers who use the electronic money will be presented with a payment terminal, and the cashier receives the card from the customer for the credit card, attaches it to the payment terminal, and then hands the payment terminal to the customer.I had you do it or signed the tablet.

However, in such a situation, a certain case occurred.That is, because the customer accidentally dropped the settlement terminal to the floor, the payment terminal was damaged and the payment was no longer passed.

At that time, I managed to survive with another payment terminal, but the damaged payment terminal must be replaced at the cost of the cost store.It is quite frequent that customers accidentally drop the payment terminal, so even if the payment terminal is renewed, there is a possibility that it will be damaged again in the future.Therefore, I wanted to avoid such troubles as much as possible if possible.

At the same time, as you all know, since the expansion of the new corona virus infection, credit card payment operations have changed dramatically in Japan.Many stores such as supermarkets and convenience stores have set up payment terminals on the customer to reduce contact between clerks and customers, and all work such as card installation on payment terminals during credit card payments and PIN input.We have adopted an operation for customers to do it.For this reason, I thought that customers who came to the store were used to the payment procedure to attach a credit card to the payment terminal on their own.

So, even in the best of the Ki, the payment terminal was fixed to the counter in front of the cashier, and we decided to adopt an operation that allows customers to perform all operations such as card insertion at the time of credit card payment.