When replacing a smartphone or purchasing a new model, you must sign a new communication service.But which service is the best for you?It is difficult for amateurs to understand.So, I receive advice from the professional on the road.
At this time, the person who suggests a communication service price plan is called a mobile planner.
You may be listening to these words for the first time.
If you search with a mobile planner, you will find many posts on SNS.You can see a two -shot photo with a smile with a smartphone, which seems to have finished the contract for changing the smartphone.
"If you want to make your smartphone cheaper, please contact me." "I'm having trouble with monthly mobile phones. I have been consulted in various ways, such as being troublesome to go to the shop."
"I'm glad that the monthly price was cheaper by changing it to the latest model."
These are posts of people called mobile planners.
On the other hand, there are critical writing, "It is better to avoid mobile planners who use SNS" and "How about a mobile planner? Multi?"
Mobile planners are generally explained by having customers come to the store, but after receiving requests through the introduction of SNS and acquaintances, they go to family restaurants and homes, explain the communication plans for terminal equipment such as smartphones.Some people do.
今回は、後者の無店舗型で説明をするモバイルプランナーにフォーカスします。この言葉でネット検索すると賛否両論の情報が出てきていることからもわかるように、笑顔の写真の裏には、トラブルも潜んでいるようです。
What should I pay attention to when using a mobile planner that doesn't go through a store?And we talked to the National Life Center about what kind of trouble was being received.
Case 1 "I will bear the remaining bonds of the terminal price," but I can't keep my promise.(Consultation in March 2005)
10代女性は、モバイルプランナーを友人に紹介されました。そしてビルの一室に呼び出されて、スマホの乗り換え相談をしました。その際、女性が「今持っているスマホの機種代金が分割払いで支払いが終わっていない」ことを伝えると、モバイルプランナーは「その機種の残金はこちらで負担します」との説明をします。そこで、新しいスマホを契約して、違う通信会社に乗り換えました。
しかし、以前の通信会社から請求が届きました。仕方なく払いましたが、その後、残代金を一括で支払うようにという請求がありました。残っている代金を支払ってくれるということで契約したにもかかわらず、その約束が果たされないばかりか、挙げ句の果てには、モバイルプランナーとも連絡が取れなくなってしまいました。
The center pointed out, "If the promise is not followed by saying," I will bear the remaining bonds of the terminal, "the center pointed out that there was a problem in the explanation at the time of the contract."
However, if you can't get in touch with your opponent's mobile planner like this case, it will be very difficult to solve trouble.It is important to keep this in mind that a contract with a non -store -type mobile planner can do this.
Case 2 "I decided to switch because the price of smartphones and Wi-Fi will be cheaper now, but it will not be cheaper" (consultation in July 2007)
20代男性は、知人から紹介されたモバイルプランナーから「スマホを乗り換えると、3年間で約10万円もお得になる」との説明を受けます。スマホとWi-Fiの料金が今より安くなるのならと思い、端末機器を買い替えました。しかし実際には、説明どおりには安くなりませんでした。約束と違うので、モバイルプランナーに新しく購入した端末代金を請求できないでしょうか。
"This is also a explanation that will be 100,000 yen cheaper at the time of explanation, but it is actually different. If the explanation at the time of the contract was a lie, this is also a problem.It can be said that it is a solicitation "(the center)
In this explanation, the mobile planner himself proposes a communication plan without sufficient knowledge of the communication contract, which can be this.
Case 3 "If you introduce a friend, it was said that there was a cashback" (consultation in March 2007)
A woman in her twenties was introduced to a mobile planner after receiving a phone call from a friend that "the latest model smartphone can be purchased at a low price."Then a mobile planner man comes home.
While explaining the communication plan, we say, "We are not a store sales, so we can offer it cheaply."The woman decided to sign a new model smartphone.
At a later date, when I met my friend who introduced me, I told me, "I can't introduce another friend."I couldn't introduce my friends and I didn't even hear about the burden on transportation expenses, so I want to cancel.
When you use a non -store -type mobile planner, if you introduce an acquaintance, you may be told that there is a cashback.In a multi -commercial word -of -mouth method of inviting friends with friends, mobile planners increase the number of contracts, but assuming that they want to get cashback and have a brute force invitation.It will be done.You need to be careful because inviting friends and acquaintances in a way that ignores the other person's circumstances can break the important relationships you have built up.
Cases sent to the center are consulted from young generations in their 20s.In the case of young people, if they are invited by a friend's introduction, they often have to be refused due to the atmosphere of the place and contracts.
What should I do if I want to cancel later?
"In the case of communication contracts, there is no cooling -off of the Specified Commercial Transactions Law, but there is a similar initial contract cancellation system. It may be possible to cancel within 8 days after receiving the contract form.However, after this period, cancellation will be difficult. "
Finally, I asked what to watch out for not being damaged.
「今回の相談事例を見てわかるように、契約時の説明に問題があり、トラブルになってしまうケースがみられます。モバイルプランナーから“今より通信料が安くなる“との説明を受けた時には、そこにはしっかりとした根拠があるのかを尋ねてください。また“残債を払う”との説明であれば、それが契約書面に明記されているのかも確認してください。もし勧誘を受けて、少しでも不安や不審な点があれば、その場での契約は避けて、『188』（消費者ホットライン）に相談するようにして下さい」
スマホを使うのが日常になってきており、今後も、知人から紹介されたモバイルプランナーを介して、スマホの乗り換えをしていく人は増えていくと思われます。加えて、2022年４月から、成人年齢が18歳に引き下げられることで、トラブルの低年齢化も懸念されます。
On the other hand, there is no barrier of age.
The other day, I saw a middle -aged woman who was explained by a young mobile planner at a coffee shop.
次々に話を繰り出されて、ただ説明を聞くしかない状況に陥っているのが、その表情にはありありと浮かんでいます。そして「何か、ご不明点やご質問はありますか？」と尋ねられても、女性は何を聞いてよいのかわからない様子で、黙り込みます。そこに、さっと契約書らしきものを差し出されて、サインをしていました。しかし、その内容をしっかりと見ている様子はありませんでした。
Whether the word explained by the mobile planner is written in the contract, like the troubles received to the National Life Center so far.You need to check that at a minimum and then sign.In this regard, middle -aged and older people who are not familiar with mobile phones need to be careful.
無店舗型のモバイルプランナーからの勧誘には、明らかな違法性というものは見られないかもしれませんが、通常の店舗に赴いての契約よりも、トラブルになりやすい状況があるとはいえるかと思います。こうしたリスクもはらんでいることを知って、利用すべきか否かを考える必要があります。